About Frontdesk Anywhere:

Hotel groups, resorts and many other types of lodging accommodation providers have standardized on Frontdesk Anywhere and sell their inventory via our Global Network every day. Currently, the Frontdesk Anywhere platform includes over 1000 locations in over 45 countries. Those companies use our platform to accelerate transaction times to increase revenue, reduce costs, increase security and compliance, and delight customers across nearly every vertical within lodging.

As a Customer Success Specialist, you must be able to contribute in the following areas:
- Delivering online training sessions to individual customers
- Providing post-sales technical support
- Ongoing technical account management to your assigned accounts
- Onboarding of new customers and helping ensure all training sessions are completed in a timely manner

Primary Responsibilities:

- Provide efficient and prompt customer follow-up on unresolved issues

- Coordinate efforts with other support teams when necessary

- Educate customers on the Frontdesk Anywhere products and training resources available

- Identify and communicate critical issues quickly and escalate to appropriate points of contact

- Keep up-to-date with frequently changing processes and procedures

- Perform other duties as assigned

 

Key Skills and Qualifications:

  • 1 – 3 years customer support or account management experience, preferably in the hotel or travel Industry
  • Personable professional who is a relationship-builder and who excels at building trusting relationships with customers and colleagues
  • Experience working with online tools and applications
  • Customer facing experience through live phone and email contact
  • Skills in presenting and demonstrating software
  • Ability to multi-task and quickly change directions based on priority of issues at hand
  • Strong technology background using web-based software systems

 

Bonus Points:

  • Should be proficient with CRM system basics and concepts
  • Experience in testing applications and providing feedback
  • Functional knowledge of Spanish, French, or German
  • Not be afraid of picking up the phone and calling customers

Company Benefits:

  • Competitive pay
  • Flexible work schedule
  • Health insurance
  • Travel benefits
  • Three weeks time off per year plus company holidays

Location:

Orlando, Florida.

 

How to apply

Please send your most updated resume and cover letter along with the files required for this position to careers@frontdeskanywhere.com 

(Use the job title as your email subject).

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