Located on Koh Samui’s northern coast and close to unspoiled Bophut beach, Mantra Samui Resort is close enough to the island’s attractions, while far enough away to retain a sense of solitude within the verdant hills. The property overlooks the tranquil, teal waters of the Gulf of Thailand and features a 24-meter long outdoor infinity pool with unobstructed views of dense coconut palms, a full spa, an al fresco restaurant, and spacious accommodation with room sizes ranging from 50 to over 100 square meters.
After being acquired by Louis T Collection, an innovative new hospitality and building solutions company, the Mantra management team understood that in order to make the hotel a new success, they needed the right software to power it. Mantra had previously been using a property management system which, although cloud-based, was limited in its functionality and reporting capabilities. This created the need for a flexible and modern hotel PMS, leading them to choose Frontdesk Anywhere. After one year of using Frontdesk Anywhere, the hotels occupancy has reached new heights while increasing its ADR significantly.
The Louis T Collection went through a rigorous selection process, evaluating several dozen PMS options before finally making a decision. Luckily, they knew exactly what they were looking for and found many reasons for optimism when evaluating Frontdesk Anywhere. When evaluating their options, Mantra knew they wanted a fully cloud-based system so they would not be constrained by the technological shackles of an on-premise legacy PMS which forced them to do everything onsite. Designed to be intuitive, user-friendly and flexible to management groups needs, they were able to configure a Frontdesk Anywhere system shell which could be deployed across all their properties making sure their best practices and high standards were enforced regardless of location or property.
Frontdesk Anywhere also offered Louis T Collection full two-way connectivity to their channel manager (SiteMinder) helping their hotels stay connected to all of the top OTAs sending out real-time availability and rates to maximize their occupancy and revenue.
Niklas Wagner, General Manager at Mantra Samui Resort.
General Manager, Niklas Wagner remarks how he personally got to know the team behind Frontdesk Anywhere - "They are creative, smart and fun loving people who are a pleasure to work with. Just like any software, the product can be updated with patches, fixes and it will continuously improve. But it’s more difficult to change the people and culture. Good people at Frontdesk Anywhere can be trusted and I know they will come through if we ever have any problems. And that confidence, that the company and its people have your back is priceless."
As a cloud-based system, Mantra have benefited from Frontdesk Anywhere's remote technical support offered by our US offices. With the establishment of our Bangkok office, Mantra can take full advantage of our enhanced local training and support services offered by our growing Thai staff.
You liked the article? Share it!