Tremblant Elysium, a luxury vacation rental resort, was using MS Excel to manage reservations, guest info, print receipts and registration cards. It was becoming too time-consuming, limited and not adapted to their business. When the president and manager Kamal Shah decided to replace his in-house solution for a property management system, he decided to leverage the opportunity and also search for a cloud-based system allowing his staff to go fully mobile. Tremblant Elysium has been using Frontdesk Anywhere since 2009 to arm its mobile concierges and improve the way they manage their business.
Kamal Shah, Tremblant Elysium's President.
Tremblant Elysium switched to Frontdesk Anywhere in 2009. Their first goal was to provide a true hassle and worry free experience to their guests. Kamal had a precise vision for how his properties should be run: no reception and check-in required. Instead, a team of mobile concierges and staff would be available 24/7 to offer high level of service and delight guests.
Equipped with iPads connected to Frontdesk Anywhere, concierges manage reservations on the go. They check-in, check-out guests, take payments, add comments and charge add-ons while meeting guests in their rentals. Housekeepers also use Frontdesk Anywhere on their smartphones, so room statuses are updated in real time.
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