About Frontdesk Anywhere:

Frontdesk Anywhere is an award-winning, cloud-based property management system for independent hotels and management groups. It provides hoteliers with a platform that streamlines operations, increases revenue and enhances the guest experience. Based in San Francisco with offices worldwide, Frontdesk Anywhere currently serves customers in more than 45 countries.

About Louis T Collection:

The Louis T Collection is a hospitality and building solutions company. A rising new player in Asia’s hospitality arena, Louis T offers a suite of services covering key aspects of hotel and asset management, as well as building and design solutions. Louis T leverages its diverse in-house expertise and technology alliances to improve a hotel’s operational performance and profitability, its market position, and to optimize product offering and styling. Partnering with Frontdesk Anywhere has complimented its technology offering and business expansion strategy.

About the Role:

We are looking for an experienced, high-energy, and self-motivated Strategic Accounts Manager to join us as and work with Louis T Collection, Thailand. This person will have experience in (or wishes to learn) enterprise SaaS, who has worked with Hospitality customers and who has a consistent track record of exceeding key metrics & goals within an enterprise-class B2B platform. This role reports to the Vice President Commercial of Louis T Collection working alongside a global team of Customer Success professionals.

Primary Responsibilities:

  • Developing integration and installation of Tech Suite for Louis T Collection clients
  • Delivering online training sessions to individual customers
  • Ongoing technical account management to your assigned Louis T Collection accounts
  • Onboarding of new customers and helping ensure all training sessions are completed in a timely manner
  • Provide efficient and prompt customer follow-up on unresolved issues
  • Educate customers on the Frontdesk Anywhere & Louis T Collection Hospitality Tech Suite and training resources available
  • Identify and communicate critical issues quickly and escalate to appropriate points of contact
  • Keep up-to-date with frequently changing processes and procedures
  • Build and manage a high performing customer success team
  • Drive positive customer success outcomes: retention, expansion, churn reduction, customer advocacy and overall customer lifetime value
  • Deliver on-going reporting and visibility into team and individual performance
  • Maintain the awareness of both the external and internal competitive landscape, opportunities for expansion, customers, markets, new industry developments and standards

Key Skills and Qualifications:

  • 5 + years customer support or account management experience, preferably in the hotel or travel Industry
  • Personable professional who is a relationship-builder and who excels at building trusting relationships with customers and colleagues
  • High level of proficiency in English & Thai - both written and spoken
  • Experience working with online tools and applications
  • Customer facing experience through live phone and email contact
  • Skills in presenting and demonstrating software
  • Ability to multi-task and quickly change directions based on priority of issues at hand
  • Strong technology background using web-based software systems

Bonus Points:

  • Should be proficient with CRM system basics and concepts
  • Experience in testing applications and providing feedback
  • Not be afraid of picking up the phone and calling customers

Company Benefits:

  • Competitive pay
  • Flexible work schedule


Bangkok, Thailand. Open to Thai nationals or foreigners looking to join an international company within a vibrant city. English speaking if necessary and Thai language advantageous

How to apply

Please send your most updated resume and cover letter along with the files required for this position to

(Use the job title as your email subject).

Open to Thai nationals or foreigners.

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