Customer Success Specialist

• 3 – 5 years customer support or account management experience, preferably in the hotel or travel Industry
• Strong problem solving skills and desire to find the issue behind the problem
• Personable professional who is a relationship-builder and who excels at building trusting relationships with customers and colleagues
• Experience working with online tools and applications
• Customer facing experience through live phone and email contact
• Skills in presenting and demonstrating software
• Ability to multi-task and quickly change directions based on priority of issues at hand
• Strong technology background using web-based software systems

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- Provide efficient and prompt customer follow-up on unresolved issues

- Coordinate efforts with other support teams when necessary

- Educate customers on the Frontdesk Anywhere products and training resources available

- Identify and communicate critical issues quickly and escalate to appropriate points of contact

- Keep up-to-date with frequently changing processes and procedures

- Perform other duties as assigned

• Should be proficient with CRM system basics and concepts
• Experience in testing applications and providing feedback
• Not be afraid of picking up the phone and calling customers

Mexico, Remote