Frontdesk Anywhere is an award winning cloud-based property management system for independent hotels and management groups. It provides hoteliers with a platform that streamlines operations, increases revenue and enhances the guest experience. Based in San Francisco with offices worldwide, Frontdesk Anywhere serves customers in more than 45 countries.
As a Customer Success Specialist, you must be able to contribute in the following areas:
- Delivering online training sessions to individual customers
- Providing post-sales technical support
- Ongoing technical account management to your assigned accounts
- Onboarding of new customers and helping ensure all training sessions are completed in a timely manner
- Provide efficient and prompt customer follow-up on unresolved issues
- Coordinate efforts with other support teams when necessary
- Educate customers on the Frontdesk Anywhere products and training resources available
- Identify and communicate critical issues quickly and escalate to appropriate points of contact
- Keep up-to-date with frequently changing processes and procedures
- Perform other duties as assigned
Our team is growing!
If you think you have what it takes to work in a world-class software company with offices across the globe, you can send us your application by email to firstname.lastname@example.org